Terms and Conditions of Travel Consulting Service

These terms of conditions of Travel Consulting Service ("Terms”) are between Giamso International Tours  Pte Ltd (referred to as "Giamso", "We" or "Our") and any person making a Booking with Our Travel Consultants (“You”). Giamso is a licensed travel agent and an accredited member of NATAS. Please read Our Terms carefully as they apply to any Booking and govern the relationship between us. These Terms together with any applicable Application for Credit which is approved and signed by Giamso, form the entire Agreement between us. By completing a Booking in accordance with these Terms, you are taken to have read, understood, and agree to these Terms and confirm you are authorized to make the Booking on behalf of all individuals detailed in the Booking.

Article 1 (Definitions)

1 In these Terms:
Booking means a reservation made with Giamso's Travel Consultants, for services offered by a Travel Supplier;
Confidential Information means any information that relates to the business, assets, or affairs of either party which is made available by that party (Disclosing Party) to the other party (Receiving Party) or is otherwise obtained by the Receiving Party and which is by its nature confidential or the Receiving Party knows, or ought to know, is confidential but does not include information that is:
(a) in or enters the public domain through no fault of the Receiving Party or any of its officers, employees or agents;
(b) received by Receiving Party from a third-party who had a legal right to provide it; or
(c) was developed by Receiving Party independently of the other Party and any of its officers, employees or agents;
Itinerary means a travel itinerary confirming details of the services provided by the Travel Supplier;
Schedule of Fees means a bespoke schedule detailing certain service fees applicable to you;
Service means the agency services provided by Giamso to You in connection the Booking;
Travel Supplier means the party responsible for providing flights, tours, car hire and/or accommodation, including but not limited to, airlines, tour operators, cruise operators, car hire companies, and accommodation providers; and
Travel Document means any document that is related to Your Booking, including but not limited to airline tickets, cruise tickets, tour vouchers, hotel vouchers, or any other document (whether in electronic form or otherwise) relating to the services provided by the Travel Supplier.

Article 2 (Bookings)

1 We act as an agent, for and on behalf of Travel Suppliers, Our principals, in providing the Service to You in which We sell and facilitate various types of travel arrangements.

2 Bookings can be made through Us by telephone, email, or other communication tools provided by us.

3 Once, a Booking is confirmed, an Itinerary is issued and sent to you. A separate contract is then formed between You and the Travel Supplier. The terms and conditions of Travel Suppliers will apply to the services provided by the Travel Supplier and will govern your relationship with the Travel Supplier. A copy of the applicable Travel Supplier's terms and conditions is available on request.

Article 3 (Price)

1 We will provide you with a quote about the price for the Booking based on information provided to Us by Travel Suppliers. As prices are subject to fluctuation, the price is only guaranteed once a booking is paid in full.

2 You will pay the price for the Booking to Giamso by the due date stated on your booking confirmation or any invoice issued by Giamso or under any Application for Credit applying to You.

3 For the avoidance of doubt, if an Application for Credit applies to You, the due date for payment of the price is as stated in the Application for Credit.

4 Surcharges - all prices are subject to change as a result of availability, currency fluctuations, fuel surcharges, taxes, and other Travel Supplier or government charges or increases beyond Our control. In this regard:
(a) we will take all reasonable steps to notify you of the introduction or variation of any government or airline charges or taxes that may apply to Your Booking as soon as reasonably practicable unless the government or airline has already taken such steps;
(b) you acknowledge that a Travel Supplier may pass on increases in tax and charges without notice to Us, and We reserve the right to pass on those fuel and tax increases to You; and
(c) all prices can be withdrawn or varied by Us at any time, except when payment has already been made by You.

5 Failure to pay any amount due to Giamso by the date it is due, may result in the cancellation of Your Booking by Giamso or the Travel Supplier.

6 In the instance of overdue accounts we reserve the right to charge an administration fee of S$100 per week in addition to interest at .5% per week or the highest rate allowed by law, whichever is the lower, on any amounts outstanding, calculated on a daily basis from the date for payment (provided in the Application for Credit or these Terms as the case may be).

7 In addition to any amounts payable under this Agreement, You must pay, on the production of a tax invoice, any applicable GST payable in respect of the price of the Booking.

Article 4 (Payment)

1 Payments to Giamso should be directed to the bank account specified on our website. You are responsible for all bank transfer charges for payments to Giamso.

2 You may pay any amount due to Giamso by debit or credit card (e.g. Visa, Mastercard, AMEX) subject to the following conditions
a) You authorize Giamso to charge all amounts owed by you to Giamso to the credit card information you provided to Giamso at the time of booking or otherwise.
b) You agree to pay a 10% surcharge.

3 You understand and agree that Giamso will never authorize any of its consultants or any other person to receive payments from you.

Article 5 (Service Fees)

1 Service fees will be discussed and applied via our consultants for all new client bookings. Clients that have signed a client partnership agreement with Giamso will be charged their contracted Schedule of Fees as per their partnership agreement. If there was no discussion nor signed agreement, our Service Fee shall be determined by Giamso on a case-by-case basis (the upper limit is S$100). 

Article 6 (Limitation of our Liability)

1 To the extent permitted by law, Our liability for breach of any non-excludable guarantee is limited, at Our option to the re-performance of the Service or paying the cost of re-performance of the Service.

2 Giamso shall not be liable for any proximate, incidental, indirect, or consequential loss, including without limitation loss of business, loss of profits, loss of contract or goodwill, increased financing or insurance costs, increased operating costs, or business interruption.

3 Notwithstanding any other provision of the Agreement, the aggregate liability of Giamso in connection with these Terms is limited to the price paid to Giamso by You.

4 Any claims about the services supplied by the Travel Supplier should be made under the terms and conditions of the Travel Supplier.

Article 7 (Travel Documents)

1 You must review all information in Travel Documents, including but not limited to personal information, dates for travel, and all pertinent particulars relating to the travel arrangements You have with the Travel Supplier.

2 Subject to the terms and conditions of the Travel Supplier, Travel Documents cannot be transferred to another party once issued.

Article 8 (Passports, Visa, and Permit Requirements)

1 When making a Booking, it is Your sole responsibility to ensure You:
(a) have a valid passport (e.g. some countries require You to have at least six months validity on Your passport on arrival in the destination country); and
(b) obtain any necessary or applicable visa and/or permit for all countries that you are visiting or passing through whilst traveling.

Article 9 (Travel Arrangement Schedule Changes)

1 We endeavor to provide you with any details of updates to schedule changes as we are made aware of them but have no direct obligation or responsibility to. You should check with the Travel Supplier before the date of travel as to whether there are any changes to the schedule confirmed in an Itinerary.

2 You acknowledge it is Your responsibility to contact the Travel Supplier to check if there have been any changes.

Article 10 (Amendments to a Booking)

1 Changes to any part of Your travel arrangements or Booking will be subject to the terms and conditions of the Travel Supplier.

2 Where a Travel Supplier has agreed to make a change and this results in the re-issuing of Travel Documents or other administrative processes by Giamso, we will charge a reasonable administration fee (see service fees for applicable charges).

Article 11 (Cancellations by You)

1 If You wish to cancel Your Booking, You must give Giamso prior written notice under these Terms.

2 Deposits and professional fees are non-refundable.

3 Some Bookings in respect of travel or accommodation may be non-refundable and if this is the case, it will be confirmed to you at the time of Booking.

4 If the Booking may be canceled and refunded to the Customer, Giamso may still impose reasonable cancellation fees having regard to industry practices. (See service fees for applicable charges.)

5 Cancelled Bookings may also incur Travel Supplier cancellation fees as set out in the Travel Supplier’s terms and conditions.

6 You indemnify Giamso for any cost, expense, or liability incurred by Giamso for a Travel Supplier cancellation fee for any Booking that You cancel.

Article 12 (Refunds)

1 If you are entitled to a refund by the Travel Supplier in connection with your Booking, Giamso may refund any amounts owing to You but only on the date it receives full payment from the Travel Supplier and not before or otherwise.

Article 13 (Variations to Terms)

1 We reserve the right to change or modify all or any part of these Terms at any time.

Article 14 (Force Majeure)

1 Neither party shall be liable for any failure delay or default in the performance of their obligations arising under these Terms if such failure delay or default is caused by conditions beyond its control including but not limited to acts of god, government restrictions, wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.

Article 15 (Notices)

1 Any notice sent under this Agreement must be in writing and may be delivered by hand or sent by prepaid mail, or e-mail to the other party, details of which have been provided.

2 A notice is treated as given when: (a) if hand delivered, when delivered; (b) if sent by prepaid mail, when received or within 48 hours after posting, whichever is the sooner; or (c) if by e-mail, when the e-mail is sent.

Article 16 (Privacy and Confidentiality)

1 Information We obtain from You, or Your representative, is reasonably necessary for Our business purposes or in providing the Service to You, and you acknowledge, agree, and consent to Giamso providing any such information to the Travel Supplier.

2 All personal information is collected, stored, and used by Us under Our privacy policy which can be viewed at https://site.giamso.com.sg/privacy-policy

3 Neither party may use Confidential Information for any purpose not contemplated by these Terms. We will restrict access to any Confidential Information supplied to those in Our organization who need such access to perform their duties in providing the Service.

4 If Confidential Information is disclosed, the Receiving Party will ensure it is used for the sole and exclusive purpose of fulfilling any obligations it has under these Terms. The Receiving Party will not, without written consent of the Disclosing Party, disclose any such Confidential Information to any other person or entity.

Article 17 (Inconsistency) 

1 If there is any inconsistency between these Terms and the Booking, the terms of the Booking will prevail.

Article 18 (Governing Law)

2 This Agreement is governed by, and construed under the laws of Singapore and each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Singapore and courts entitled to hear appeals from those courts.