NexTA for Biz

General & Platform Capabilities

Q. What makes NexTA for BIZ different from other corporate booking platforms?

A. Maximum cost efficiency and total transparency. By utilizing our existing B2B technology infrastructure, we keep platform development and maintenance costs to a bare minimum. Unlike standard enterprise tools with heavy tech overhead, we pass those savings directly on to you—delivering top-tier functionality with zero hidden fees.

Q. Can multiple users access NexTA for BIZ under one company?

A. Yes, absolutely. You can create multiple sub-accounts for your team. For security and administrative control, you can:

• Set specific access permissions for each sub-account.

• Receive automatic administrator notifications for all transactions made by sub-accounts.

Q. What languages are supported?

A.

• NexTA Platform: Supports English and Chinese (Simplified: 简体中文, Traditional: 繁體中文).

• Consultant Support: Available in Mandarin, English, Filipino, and Japanese.

Pricing, Pricing Structures & Credit Terms

Q. Is it possible to legally purchase corporate flight tickets at rates lower than official public fares?

A. Yes. Booking directly via public sites or consumer OTAs often leads to financial loss by missing out on corporate discounts, flexible ticketing conditions, and loyalty rebates. Conversely, traditional TMCs charge heavy transaction fees that erode fare savings.

NexTA for BIZ bridges this gap by offering:

• Corporate Contract Integration: Seamlessly integrate your company's direct airline agreements to access negotiated tariffs and preferred status perks.

• Exclusive Wholesale Fares (No Contract Required): Powered by Giamso—Singapore’s No.1 wholesaler—you instantly get access to exclusive rates:

  • SME Fares: Discounted rates on flexible tickets allowing crucial changes and cancellations.

  • Workers Fares: Includes extra baggage allowances for long-term or overseas assignments.

• B2B Efficiency & Low Fees: Experience an ultra-fast online interface with direct billing, eliminating traditional TMC service markups.

Q. How can NexTA for BIZ help us reduce corporate travel costs?

A. We help lower your travel expenditure through four key strategies:

• Competitive Handling Fees: Efficient operations allow us to maintain market-leading low transaction fees.

• Exclusive NDC Fares: Direct access to lower-priced fares offered exclusively via airline NDC channels.

• Wholesale & SME Fares: Special private tariffs provided via Giamso's wholesaler network without volume commitments.

• Airline Corporate Discounts: Support in qualifying your company for official airline corporate discount programs.

Q. Are there any fees for using the service?

A. No. There are no account setup fees and no recurring monthly subscription fees.

Q. Will credit terms be granted?

A. Yes. Credit terms can be granted following standard credit assessment and contract execution.

• Note: If credit terms are not required, you can start using the service immediately via credit card payment without signing a contract.

Booking Features & Technology

Q. Tell me more about the HOLD function.

A. Our booking flow follows a simple 3-step sequence: (1) Book ➡️ (2) HOLD ➡️ (3) Payment (Ticketing).

The HOLD function allows you to temporarily reserve flights and cancel at any time prior to ticketing without incurring airline penalties or handling fees.

(Note: The maximum HOLD duration depends on the specific airline ticket rules).

Q. What is NDC, and what are its benefits?

A. NDC (New Distribution Capability) is a modern ticketing standard set by IATA.

• Benefit: Airlines actively offer lower-priced fares exclusively through NDC channels.

• NexTA Advantage: As an early adopter of NDC technology, NexTA provides direct access to these lower fares, whereas many traditional travel agencies have not yet integrated them.

• Supported NDC Airlines: Singapore Airlines (SQ), Emirates (EK), Scoot (TR), EVA Airways (BR), Cathay Pacific (CX), Turkish Airlines (TK), Qatar Airways (QR), British Airways (BA), Lufthansa (LH), KLM (KL), Air France (AF), Finnair (AY), SWISS (LX), Austrian Airlines (OS), Brussels Airlines (SN), American Airlines (AA), Hawaiian Airlines (HA), and 100+ standard airlines.

Customer Support & Operational Hours

Q. What support is available after flight tickets are issued?

A. All post-issuance and post-booking support is directly managed by Giamso’s dedicated Corporate Travel Desk:

• Direct Line (DID): Every consultant has a Direct Inward Dialing number so you can reach your assigned expert without going through call centers.

• WhatsApp Business Support: Real-time Messaging for quick consultations, itinerary updates, and urgent requests on the go.

Q. What are your operational hours?

A.

• NexTA Platform: Available 24/7 for reservations, bookings, and cancellations.

• Consultant Support: Available 7 days a week (including weekends and public holidays) for offline assistance.